Terms and Conditions
As of October 2026
1. Scope
These General Terms and Conditions (T&C) apply to all contracts between OpenEOS (hereinafter "Provider") and the customer regarding the use of the OpenEOS Software-as-a-Service (SaaS) platform and related services.
2. Description of services
The provider offers the customer a web-based POS solution. The services include: • Access to the OpenEOS platform • Hosting and maintenance of the infrastructure • Regular updates and security patches • Support (with SaaS plans) • Data backup
3. Registration and conclusion of contract
Registration takes place by creating an organization on the platform. Upon completion of registration, a contract is concluded between the customer and the provider. The customer assures that all information provided is correct and complete.
4. Prices and tariffs
The prices displayed on the website at the time of booking apply: • SaaS: €25 per event day • Starter bonus: 20% discount on the price of an organization's first event that is paid for or ordered on invoice (for all days of that event). If an individual discount has been agreed for the organization, only the higher of the two discounts applies. An event day begins at 6:00 a.m. and ends at 6:00 a.m. on the following day (local time of the organization). All prices include statutory value added tax.
5. Payment
Event days are paid for before they are used. A newly created event starts in test mode and can be used there free of charge for up to 25 orders. Before activation, the amount due is shown (number of event days × daily price, less any applicable discount). The event is activated upon payment of this amount by card or direct debit through the payment service provider Stripe. On activation, the test orders are deleted; the event's setup (e.g. products, prices, devices and printers) is kept. The invoice is sent automatically by email and is also available for download in the customer account under "Invoices". By way of exception, payment on invoice may be agreed in individual cases. The event is then activated as soon as it is ordered; the amount is calculated as above. The invoice is issued separately and is payable within the period stated in it.
6. Customer obligations
The customer undertakes to: • Treat access data confidentially • Not use the platform abusively • Not process illegal content • Comply with applicable data protection regulations • Ensure the correctness of the data entered
7. Liability
The provider is liable without limitation for damages resulting from injury to life, body or health as well as for intentionally or grossly negligently caused damages. Otherwise, liability is limited to foreseeable, contract-typical damages. Liability for lost profits, indirect damages or data loss is excluded to the extent permitted by law.
8. Contract term and termination
The contract is concluded for an indefinite period. Both parties may terminate the contract at any time with a notice period of 14 days to the end of the month. The right to extraordinary termination for good cause remains unaffected.
9. Changes to the T&C
The provider reserves the right to change these T&C. Changes will be communicated to the customer at least 30 days before they take effect. If the customer does not object within 14 days of receipt of the notification, the changed T&C shall be deemed accepted.
10. Final provisions
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from this contract is, to the extent permitted by law, the registered office of the provider. Should individual provisions of these T&C be invalid, the validity of the remaining provisions shall remain unaffected.